General Inquiries

• What is Rannasa Shop?

Rannasa Shop is a Bangladesh-based online platform where you can find a collection of mobile accessories, computer accessories, gadgets & gear, home & kitchen accessories, digital products, and attractive watches. We are committed to providing high-quality products and reliable customer service.

• How can I purchase products?

Find your desired product on our website and click “Add to Cart.” Then, go to “View Cart” or directly click the “Checkout” option to provide your shipping address and payment information. Once your order is confirmed, we will send you a confirmation email.

• Can I cancel my order?

Generally, an order can be canceled before the processing begins. Please contact us immediately after placing your order. Once the product has been shipped, cancellation may not be possible.
What payment options are available at Rannasa Shop?
We generally accept the Cash on Delivery method. You can check the product thoroughly after receiving it and pay the delivery person if everything is correct. However, if you purchase digital products, you will need to pay in advance through bKash, Rocket, or Nagad.
Shipping & Delivery

• Where do you deliver?

We currently deliver to various locations in Bangladesh. Please provide your address during checkout to learn more about delivery availability in your area.

• What are the delivery charges?

Delivery charges depend on the weight, size of the product, and the delivery location. You will be shown the delivery charges during checkout.

• How long will it take for my order to be delivered?

Delivery time depends on your location. Typically, it takes 2-3 days within Dhaka city and 3-5 days in other locations. If there is any delay in delivery due to special reasons, we will inform you in advance.

• How can I track my order status?

Once your order is shipped, we will send you a tracking ID and link via email. You can track the current status of your order through that link.
Products & Returns

• What is the quality of the products like?

We always strive to provide our customers with high-quality products. Each of our products is thoroughly checked before being shipped.

• What should I do if I receive a wrong or defective product?

If you have received a wrong or defective product, please contact our customer support team immediately upon receiving the product. We will resolve your issue as quickly as possible. For detailed information about our return and exchange policy, please visit the “Return Policy” page on our website.
What are the conditions for returning or exchanging a product?
For returns or exchanges, the product must be in its original condition with all original packaging and accessories. Our return policy is detailed on our website.

Other Inquiries

• How can I contact you?

You can contact us through the contact form provided on our website or directly via email or phone number. Our customer service team is always ready to assist you.

• Do you accept bulk orders?

Yes, we accept bulk orders. Please contact us for special discounts and other information regarding bulk orders.
I cannot find my desired product on your website. What should I do?
If you cannot find your desired product, please let us know. We will try to add your required product to our stock or provide you with an alternative.