Refund and Returns Policy
Welcome to Rennasa Shop ! We are committed to ensuring the highest satisfaction for our customers. Our refund policy is designed to assist you if, for any reason, your purchased product doesn’t meet your expectations.
- General Guidelines
- Please ensure you have thoroughly read the terms and conditions of this policy before applying for a refund.
- Refund or exchange requests must be made within our specified timeframe.
- Some variations in the refund policy may apply depending on the type of product and service you purchased.
2. Refund and Return for Physical Products
If you purchase a physical product and wish to return it, the following conditions apply:
- Return Period: You must apply for a refund within 7 days of receiving the product.
- Product Condition: The returned product must be unused, undamaged, and in its original packaging (if applicable). All tags, labels, and accessories that came with the product must be intact.
- Damaged or Defective Products: If you receive a damaged or defective product, you must notify us within 48 hours of receiving it. In such cases, we will verify the product and provide a free replacement or a full refund.
- Return Process:
- To apply for a refund, please contact our customer support at rennasashop@gmail.com, contact@bisque-reindeer-206123.hostingersite.com, or by phone at 01926-120542.
- We will review your application and provide you with the return address and process details.
- The cost of returning the product is generally borne by the customer, unless the product is damaged or defective.
- Refund Issuance: After receiving the returned product and verifying its condition, we will process your refund within 5-7 business days. The refund amount will be credited back to your original payment method.
3. Refund for Digital Downloadable Products
For digital downloadable products, the refund policy may differ slightly, as these products cannot be returned once downloaded.
- Generally No Refunds: Once a digital product (such as an e-book, software, template, audio file, etc.) is successfully downloaded, generally no refund is provided.
- Exceptions: If you are unable to download or access the product due to technical issues, or if the product’s functionality does not match the description provided, you may apply for a refund.
- Application Process:
- In such situations, please contact our customer support at rennasa@gmail.com, contact@bisque-reindeer-206123.hostingersite.com, or by phone at 01926-120542 within 48 hours of encountering the problem.
- You may be required to provide a detailed description of the issue and necessary screenshots or evidence.
- We will review your issue, and if it’s determined that the product is not working or is inaccessible, we will provide an alternative solution or a full refund.
4. Reasons for Refund Rejection
Refunds may be rejected in the following cases:
- If the refund request is made after the specified time limit.
- If the product’s original condition is altered, damaged, or used (for physical products).
- If there are no defects after a digital product has been successfully downloaded.
- If any condition of the refund policy is violated.
5. Contact Us
For any questions or assistance regarding refunds or returns, please do not hesitate to contact us:
- Email: rennasashop@gmail.com, contact@bisque-reindeer-206123.hostingersite.com
- Phone: 01926-120542
- whats App: 01747594515
- Website: rennasa.com
We hope your shopping experience with Rennasa Shop is delightful!